Need help with CarryParcel? Learn how support works and get assistance with your account, parcels, trips and more.
Log in to your CarryParcel account to access personalized support features.
Navigate to Support in your dashboard and describe the issue you're facing.
Our dedicated support team reviews your request to provide the best solution.
Get detailed answers and resolutions directly from our experts.
Monitor your active tickets and view history anytime from your dashboard.
Assistance with registration, password resets, and profile verification.
Questions about posting parcels, tracking, and delivery guidelines.
Support for adding trips, matching with parcels, and earning rewards.
Help with wallet top-ups, payment holds, and transaction history.
Guidance on withdrawing your earnings to your bank account.
Support during the actual handover and delivery process.
Reporting issues, disputes, and understanding our safety protocols.
Reporting bugs or performance issues on the app or website.
Once you've signed in and accessed the Support Center, you can manage your entire support experience in one place.
Sign in to access your CarryParcel Support Center and connect with our team.
Don't have an account? Register here
Find instant answers to common questions from our community.
Log in, open “Post a Parcel,” and add your pickup and destination details. Review matching travelers and confirm to lock in the delivery.
Open your dashboard and select the active parcel — the tracking view shows its latest status and journey progress.
The receiver holds a one-time password that confirms successful handover. Only share it at the actual moment of delivery.
Start a live chat with our Buddy AI assistant for instant answers.