Terms & Conditions

1. Acceptance of terms

By creating an account or using CarryParcel in any way — as a sender, a traveler, or a visitor — you agree to these Terms & Conditions. If you do not agree, please do not use the platform.

2. What CarryParcel is

CarryParcel is a marketplace that connects senders who need a parcel delivered with travelers already heading toward the same destination. We provide the matching, tracking, payment, and safety tools. CarryParcel is not a courier or logistics company, and travelers act as independent individuals, not employees or agents of CarryParcel.

3. Eligibility & account responsibilities

• You must be at least 18 years old to create an account.
• You must provide accurate identity and contact information, and keep it up to date.
• You are responsible for all activity that happens under your account, so keep your login credentials secure.
• Travelers may be required to complete identity verification before accepting parcel requests.

4. Sending a parcel

• Senders must accurately describe the parcel's contents, size, and weight when posting a request.
• Senders may not post parcels containing items listed on our Prohibited Items page.
• Once a traveler accepts a request, the sender agrees to have the parcel ready for the agreed pickup window.
• Payment is held securely by CarryParcel and released to the traveler only after the receiver confirms delivery using the OTP sent to them.

5. Traveling & delivering

• Travelers agree to handle parcels with reasonable care and deliver them to the destination stated in the request.
• Travelers may inspect a parcel before accepting it and may decline any request that appears to violate our policies.
• Travelers must not open, tamper with, or misuse a parcel's contents.
• Earnings are calculated per completed, OTP-confirmed delivery and paid out according to the payout schedule shown in your wallet.

6. Payments, fees & cancellations

• Delivery fees are shown before a sender confirms a request and may vary by distance, parcel size, and urgency.
• CarryParcel may retain a service fee from each completed transaction.
• If a traveler cancels before pickup, the request returns to matching and any payment already held remains protected until a new traveler is found or the sender cancels the request.
• Refunds are handled case by case through Support when a delivery cannot be completed as agreed.

7. Community conduct

All users agree to follow our Community Guidelines. CarryParcel may suspend or remove accounts that engage in fraud, harassment, repeated cancellations, misrepresenting parcel contents, or any activity that endangers other users.

8. Limitation of liability

CarryParcel facilitates connections between senders and travelers but is not responsible for loss, damage, or delay caused by a traveler's actions, incorrect information provided by a sender, or events outside our reasonable control (such as weather, traffic, or regulatory restrictions). Our OTP confirmation, verification checks, and dispute process are designed to reduce these risks, but they do not eliminate them entirely.

9. Disputes

If something goes wrong with a delivery, contact Support as soon as possible with your order details. We'll review the parcel and trip records, in-app messages, and delivery status to help resolve the issue fairly between the sender and traveler.

10. Suspension & termination

You may close your account at any time. CarryParcel may suspend or terminate accounts that violate these terms, the Community Guidelines, or the Prohibited Items policy, with or without notice depending on the severity of the violation.

11. Changes to these terms

We may update these terms as the platform evolves. We'll notify you of material changes through the app or by email. Continuing to use CarryParcel after changes take effect means you accept the updated terms.

12. Contact us