Terms & Conditions

1. Introduction

These Terms and Conditions govern your access to and use of the CarryParcel platform, web application, mobile applications, and related services. CarryParcel connects individuals who need to send parcels ("Senders") with independent travelers heading in the same direction ("Travelers").

2. Acceptance of Terms

By creating an account, accessing, or using CarryParcel, you agree to be bound by these Terms and Conditions and our associated policies, including our Privacy Policy, Prohibited Items Policy, and Community Guidelines. If you do not agree to these terms, you must not use the platform.

3. Eligibility

You must be at least 18 years of age and possess the legal capacity to enter into binding agreements to register an account and utilize CarryParcel services. By using CarryParcel, you represent and warrant that you meet these eligibility criteria.

4. Account Registration

Users must provide accurate, complete, and current information during registration. You agree not to create accounts using false identities, misrepresent your location, or operate multiple accounts for fraudulent or abusive purposes.

5. Account Security

You are responsible for maintaining the confidentiality of your account credentials and password. You agree to notify CarryParcel support immediately upon discovering any unauthorized access or breach of your account.

6. User Responsibilities

All users agree to act honestly, respectfully, and in compliance with all applicable local, national, and international laws when interacting with other platform members or utilizing CarryParcel features.

7. Sender Responsibilities

Senders are responsible for accurately describing parcel items, packaging items securely for transit, ensuring parcel contents comply with all legal regulations, and making parcels available at the agreed pickup time and place.

8. Traveller Responsibilities

Travelers agree to transport accepted parcels safely and directly along their declared travel route, handle items with reasonable care, refrain from tampering with or opening sealed packages, and complete delivery by presenting or scanning the secure verification QR code.

9. Parcel Information

Senders must provide clear details regarding item dimensions, category, declared monetary value, weight, and special handling instructions when creating a delivery listing.

10. Accurate Declarations

Senders must truthfully declare parcel contents. Misrepresenting item contents, concealing hazardous or illegal goods, or underdeclaring parcel weight to manipulate pricing is strictly prohibited.

11. Prohibited Items

Users must strictly comply with our Prohibited Items Policy. Items such as firearms, illegal drugs, explosives, toxic chemicals, stolen property, and hazardous materials are strictly forbidden from being listed or carried.

12. Identity Verification

CarryParcel reserves the right to require users—particularly Travelers carrying parcels—to complete identity verification before accepting deliveries or withdrawing wallet earnings.

13. KYC

Know Your Customer (KYC) processes require users to submit valid government ID details and verification photographs. Failure to complete required KYC checks may result in account restrictions or match limitations.

14. Payments

Delivery charges are calculated and displayed prior to order confirmation. Senders pay delivery fees upfront, which are placed securely in escrow until successful delivery confirmation.

15. Wallet / Balance

Traveler earnings are credited to their CarryParcel in-app wallet upon successful delivery confirmation. Users can request payouts or balance transfers according to platform payout schedules.

16. Fees

CarryParcel charges platform service fees to support marketplace operations, payment processing, escrow protection, and customer support. Applicable service fees are clearly displayed before confirming transactions.

17. Cancellations

Senders and Travelers may cancel delivery requests in accordance with platform cancellation rules. Unreasonable or frequent last-minute cancellations may incur account standing penalties.

18. Refunds

If a delivery request is canceled before parcel pickup, held escrow funds are refunded to the Sender's original payment method or wallet in accordance with platform refund processing guidelines.

19. Parcel Pickup

Both Senders and Travelers must inspect the external condition of the package at pickup. Senders must provide the Traveler with the pickup confirmation details agreed upon in the application.

20. Parcel Delivery

Delivery is officially completed when the recipient inspects the parcel and authorizes the transaction by scanning or providing the Secure QR / OTP verification code to the Traveler.

21. Communication

Users agree to use CarryParcel's built-in chat and communication tools to coordinate pickup and drop-off logistics safely.

22. Chat and Calling

In-app messaging and calling must be used exclusively for legitimate delivery coordination. Off-platform payment solicitation or harassment via communication tools is forbidden.

23. Safety

Users should prioritize personal safety during pickups and drop-offs by meeting in well-lit, public locations whenever possible.

24. Fraud and Abuse

Fraudulent behavior, including fake tracking updates, identity theft, stolen payment methods, or fake delivery listings, will result in immediate account termination and legal escalation where appropriate.

25. Account Suspension

CarryParcel reserves the right to suspend accounts that violate platform policies, receive repeated negative ratings, or fail security checks pending administrative review.

26. Account Termination

We reserve the right to permanently terminate accounts involved in severe policy breaches, criminal activity, or harassment of other community members.

27. Intellectual Property

All trademarks, logos, brand names, software code, design assets, and content on CarryParcel are the intellectual property of CarryParcel and its operators.

28. Platform Availability

While CarryParcel strives for uninterrupted service availability, we do not guarantee continuous, error-free platform uptime and are not liable for temporary service interruptions.

29. Third-Party Services

CarryParcel integrates with third-party payment gateways, mapping services, and identity providers. Your interactions with these integrated services are governed by their respective terms.

30. Limitation of Liability

CarryParcel provides a peer-to-peer matchmaking platform and is not a direct courier or freight carrier. To the maximum extent permitted by applicable law, CarryParcel shall not be liable for indirect, incidental, or consequential damages arising from peer-to-peer parcel transport.

31. Disputes

In the event of a dispute between a Sender and a Traveler regarding parcel condition or delivery status, users agree to submit the issue to CarryParcel Support for dispute review and resolution.

32. Changes to Terms

CarryParcel reserves the right to update these Terms and Conditions at any time. Continued use of the platform after revised terms are published constitutes acceptance of the updated terms.

33. Contact Information