Privacy Policy

1. Introduction

Welcome to CarryParcel. We are committed to protecting your privacy and ensuring the security of your personal information. CarryParcel operates a peer-to-peer delivery platform connecting senders who need parcels carried with verified travelers heading to similar destinations.

2. Information We Collect

To facilitate secure parcel matching, identity verification, payment handling, and real-time support, CarryParcel collects various categories of information when you interact with our web and mobile applications.

3. Information You Provide

We collect information directly provided by you during registration, profile updates, parcel posting, trip declaration, customer support inquiries, and identity verification processes.

4. Account Information

When creating a CarryParcel account, you provide essential account credentials including your full name, primary email address, phone number, and an encrypted password. This information is necessary to authenticate your identity and maintain your account state.

5. Profile Information

You may optionally provide profile details such as a profile photograph, bio, preferred contact preferences, and emergency contact details to build trust within the CarryParcel peer community.

6. Parcel Information

When posting a parcel delivery request, senders provide details regarding the item category, dimensions, approximate weight, photos of the packaged parcel, declared item value, pickup location, drop-off destination, and special handling instructions.

7. Identity / KYC Information

To uphold platform security and protect community members against fraud and illegal activities, CarryParcel facilitates Know Your Customer (KYC) identity verification for users, particularly travelers accepting parcels.

8. Government Identification Information

During KYC submission, users provide official government-issued identification details (such as Aadhaar, Driving License, or Passport). This data is processed securely through verified third-party compliance services to confirm user identity.

9. Selfie / Verification Information

To ensure the person submitting government documentation matches the account holder, users may submit a facial selfie or liveness verification scan during identity checks. Real identity documents or live verification media are never publicly displayed or sold.

10. Payment and Transaction Information

CarryParcel collects payment-related details necessary to process delivery fees, retain escrow deposits during active trips, and disburse payouts to travelers upon successful QR code delivery confirmation.

11. Wallet Information

We maintain transaction history records for your CarryParcel wallet balance, including credits, withdrawals, platform service fees, and pending escrow holds.

12. Device and Technical Information

When accessing CarryParcel services, our systems automatically log technical data such as your IP address, device hardware model, operating system version, browser type, unique device identifiers, and system diagnostic logs.

13. Location Information

With your consent, CarryParcel processes location information (including pickup coordinates, destination addresses, and route progress) to facilitate accurate traveler-sender matching and verify delivery milestones.

14. Communications

In-app messages, chat history, call logs, and customer support correspondence exchanged through CarryParcel are retained to assist in dispute resolution, quality assurance, and community safety enforcement.

15. How We Use Information

We process your personal information strictly for legitimate operational, security, legal, and transactional purposes related to operating the CarryParcel platform.

16. Account and Service Operations

Your information is used to manage your account, match senders with suitable travelers along active travel routes, process orders, issue confirmation QR codes, and maintain platform availability.

17. Safety and Fraud Prevention

We utilize profile data, device diagnostics, and communication logs to detect unauthorized logins, prevent fraudulent listings, enforce prohibited item restrictions, and protect users against scams.

18. Identity Verification

KYC documents and selfie verification data are evaluated strictly to confirm user authenticity, reduce risks of parcel theft or contraband transportation, and foster community trust.

19. Payment Processing

Transaction details are transmitted securely to authorized payment gateways (such as Razorpay) to collect delivery charges, hold escrow funds safely during transport, and execute traveler payouts.

20. Customer Support

Personal data and parcel records are referenced by our support team to investigate user inquiries, resolve delivery disputes, address technical issues, and provide assistance.

21. Notifications and Communications

We send operational notifications regarding parcel status updates, QR verification alerts, payment receipts, policy changes, and security warnings via SMS, email, or push notifications.

22. Sharing of Information

CarryParcel limits data sharing to what is strictly necessary to fulfill delivery requests and legal obligations. Senders and matched travelers receive only essential contact and pickup/delivery details necessary for the task.

23. Service Providers

We engage trusted third-party service providers for cloud hosting, payment processing, SMS gateway delivery, and identity verification. These providers are bound by strict confidentiality obligations.

24. Legal and Regulatory Requirements

CarryParcel may disclose personal information if required to do so by applicable law, court orders, subpoena, or lawful requests by public and law enforcement authorities.

25. Data Security

We implement technical and organizational security measures, including HTTPS encryption in transit, hashed passwords, access controls, and firewall protections to prevent unauthorized access or disclosure.

26. Data Retention

We retain personal data for as long as your account remains active or as required to comply with financial, tax, dispute resolution, and legal compliance obligations.

27. User Rights

You have rights regarding your personal data, including the right to access your stored profile, update inaccurate information, request data export, or manage communication preferences.

28. Account / Data Deletion Requests

Users may request the deletion of their CarryParcel account and associated data by contacting Support. Account deletion is subject to resolving active deliveries, pending wallet balances, and statutory retention laws.

29. Cookies and Similar Technologies

CarryParcel uses essential cookies and local storage session data to keep you logged in, remember your preferences, and maintain security across web pages.

30. Children's Privacy

CarryParcel services are strictly intended for individuals aged 18 and older. We do not knowingly collect or solicit personal information from minors under the age of 18.

31. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, or legal standards. Updated policies will be posted with a revised effective date.

32. Contact Us