Privacy Policy

1. Overview

CarryParcel connects people who need to send a parcel with verified travelers already heading the same way. To make that matching, delivery, and payment process work — and to keep everyone on the platform safe — we collect and process a limited set of personal data. This policy explains what we collect, why we collect it, how long we keep it, and what choices you have.

2. Information we collect

Account & identity information

• Name, email address, phone number, and password (encrypted).
• Government-issued ID details submitted for identity verification of travelers and senders.
• Profile photo, if you choose to add one.

Parcel & trip information

• Pickup and destination locations, parcel category, size, and delivery instructions.
• Trip routes and travel dates posted by travelers.
• Delivery status updates and the OTP confirmation used to close out a delivery.

Payment information

• Wallet balance and transaction history within CarryParcel.
• Payment method details, which are processed by our payment partners — CarryParcel does not store full card numbers on its own servers.

Usage & device information

• Log data such as IP address, browser type, and pages visited, used for security and analytics.
• Messages exchanged through in-app chat between a sender and a traveler, kept for dispute resolution and safety review.

3. How we use your information

• To match parcel requests with suitable travelers along the same route.
• To verify identity and reduce fraud, impersonation, and unsafe activity.
• To process payments, hold funds securely until delivery is confirmed, and release payouts.
• To send delivery status updates, OTPs, and account notifications.
• To provide customer support and investigate reported disputes or safety concerns.
• To improve the platform through aggregated, non-identifying analytics.

4. When we share information

We share the minimum information necessary for a delivery to happen — for example, a traveler sees the sender's pickup location and contact details only after accepting a parcel request. We also share information with:

• Payment processors, to handle transactions securely.
• Identity verification providers, to confirm documents submitted during signup.
• Law enforcement or regulators, only when legally required or to protect the safety of our users.

We do not sell personal data to advertisers or third parties.

5. Data retention

We keep parcel, trip, and payment records for as long as your account is active and for a reasonable period afterward, to meet legal, tax, and dispute-resolution obligations. You can request deletion of your account at any time; some records may be retained where required by law.

6. Your choices & rights

• Access, update, or correct your profile information from your account settings.
• Request a copy of the personal data we hold about you.
• Request deletion of your account and associated personal data, subject to legal retention requirements.
• Opt out of non-essential notifications from your notification preferences.

7. How we protect your data

We use encryption in transit and at rest for sensitive data, restrict internal access on a need-to-know basis, and monitor the platform for suspicious activity. No online service can guarantee absolute security, so we encourage you to use a strong, unique password and report anything suspicious to our support team right away.

8. Children's privacy

CarryParcel is not intended for anyone under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has created an account, please contact us so we can remove it.

9. Changes to this policy

We may update this policy as our services evolve. Material changes will be announced through the app or by email before they take effect. Continued use of CarryParcel after an update means you accept the revised policy.

10. Contact us